Delivery policy

  1. Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website www.kaleidoscopetherapy.co.uk or by telephone or email.

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

  1. Free delivery

2.1    We offer free standard delivery to all mainland UK addresses on all orders over GBP £150.   We will also offer free, Royal Mail ‘Signed For’ postage delivery to all mainland UK addresses on sub-total including taxes of order values of below GBP £15.00 where the products within that order have a combined weight of less than or equal to 500g total. Free delivery is subject to change without notice and may be withdrawn at any time without notification.

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

  1. Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

3.2    We may from time to time agree to delivery products to other countries and territories.

  1. Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, you will be able to select Royal Mail ‘Signed For’ 1st Class postage and the typical period for delivery of products by this method is 3 working days.

(a)    if your delivery address is on the United Kingdom mainland, you will be able to select Royal Mail ‘Signed For’ 2nd Class postage and the typical period for delivery of products by this method is 5 working days.

4.2    If you place your order by 2pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 2pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

  1. Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    Our delivery charges are as follows:

(a)    in respect of Royal Mail Signed For 1st Class, delivery charges start from a minimum of GBP £4.50

(a)    in respect of Royal Mail Signed For 2nd Class, delivery charges start from a minimum of GBP £4.00

  1. Delivery tracking

6.1    Delivery tracking may be available in respect of selected large orders for selected products if requested by the customer via email or telephone prior to placing the order.

6.2    Details for tracking your delivery, will be provided if available following pre-order request as detailed in 6.1 above.

  1. Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider may notify you in advance of attempting to make a delivery requiring signature.

  1. Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider may make at least 1 more attempt to deliver the products in your order.

  1. Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

  1. Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.

Please contact us at info@kaleidoscopetherapy.co.uk if you need any assistance when ordering items from our online shop. Dismiss

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